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KPO

Terralogic serves KPO services for services like custom payroll management services, recording and reconciling transactions, tax reporting, accrual balances, management reports, accounting and bookkeeping services, variance analysis & recommendations, revenue reconciliation, financial analysis, statements & reports, revenue management and recovery, general ledger accounting, reconciliations, processing, disposal of payroll journal maintenance, adjustments pertaining to prepayments and accruals.

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BPO

We handle your purchase order processing, invoice and PO reconciliation, AP ledger reconciliation, debit memos processing, monthly sales tax processing, aging reports, record to report services, general accounting and bookkeeping, bank and general ledger reconciliations, inventory management and accounting, revenue accounting, and financial reporting.

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Helpdesk

Terralogic provides helpdesk services on call and email support. We ensure accounts receivable services, sales order to invoice conversion, invoice receipt verification, credit memos processing, and AR ledger reconciliation, bad debts/delinquency management, CFO services, financial accounting, vendor management, supply chain management, business process automation, and ERP process outsourcing.

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Service Desk

We have the range of services that your IT needs, be it standard IT help desk software, Incident management, Self-service portal, Multi-site support, SLA management, Help desk reports with asset management, IT asset discovery, Software asset management, Asset inventory reports, purchase and contracts management, etc.

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L2/L3 Support

As we continue to do more with less, ensuring customer satisfaction, pulling their weight becomes increasingly important. The lines of communications, on achieving the vision of the organization are taken care of by troubleshooting P1, P2, P3 issues by referring KB’s. Performing Daily/Weekly/Monthly/Patching, Performing Backup & Troubleshooting errors, preparing EOSS, Back-up, SOW, SOP, Run Book, etc. Cross verifying back-up activity & reports, backlogs within the time frame and follow-up till closure.

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Onsite Support

Our Onsite IT support teams are familiar with your business and IT infrastructure needs. We ensure IT environment regularly scheduled onsite visits to provide quality technical services, like responsible for overall technical quality of service, planning services, and reviews; knows client business needs and systems and acts as trusted resource for clients; understand system and user environment and work with the Primary Engineer and All Lines IT Help Desk.

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Enterprise Support

We have the perfect starter kit to get your ticketing right and the right package for integrated for your IT Asset management. The complete ITSM suite that an IT service desk needs, right from incident management, problem management, change management, IT project management, service catalog, asset management, CMDB and more.

Our expertise core

  • IT Services

    Help Desk and Support, Tools Migrations Service, Consulting Service, NOC

  • Cloud Services

    Strategy, Migration, Monitoring and Maintenance, VDI, Workspace, Data Centre, DR, Cost Optimization

  • Product Support

    Enterprise Support, Onsite Support, L2/L3 Support, Service Desk

  • Accounting & Finance

    Business Enablement, ERP Integration, Project Accounting, KPO/BPO

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Technologies & Tools

Our approach combines the best of Usability design and the right selection of the technology stack.

Let's Create A Beautiful Story Of Design Tech

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