Outstanding customer service required for leveraging trending technologies and demand in the industry. Cloud, social media, automation and analytics are all means to agile business and better customer experience. Building support organization with below Core Values is very important so that can improve Quality of Service, superior probability, develop customer loyalty by reducing support costs.
Sense of Urgency
Enterprise Product support is a complex arena with niche skills required to handle trending technologies. We understand the need for such complex problem solving and exemplary Support experience with a proven record to cater various levels of product support and quality assurance. A world class product support organization with Industry best practices and equipped with Industry standard tools.
Business Process Outsourcing(BPO) is the outsourcing business duties to a third party in order to save money that can be both back office or front office operations. The front office services are straight to clients interaction and customer support and back office services can be something like finance or HR.
Terralogic is involved in this fringe business activities to ensure a 360-degree business solution. We aim at customer satisfaction through our varied services excellence including BPO service.
Knowledge Process Outsourcing (KPO) is another part of BPO. KPO benefits its organization through combined process, analytics and domain knowledge to improve customers experience.
With an exponential growth in the amount of data rendered, business opportunity grows using the same data for strategies involved in KPO.With tremendous growth, Terralogic takes part in the KPO business providing knowledge process outsourcing services involve Customer Analytics, Marketing Analytics, Supply Chain Analytics, Operations Analytics etc.