KPO | BPO Support Based Company in India – Terralogic
When wireless is perfectly applied the whole earth will be converted into a huge brain, which in fact it is, all things being particles of a real and rhythmic whole
Nikola Tesla,1964





SUPPORT SERVICES


Outstanding support service required for leveraging trending technologies and demand in the industry. Cloud, social media, automation and analytics are all means to agile business and better customer experience.

Building support organization with below Core Values is very important so that can improve Quality of Service, superior probability, develop customer loyalty by reducing support costs.

As a leader in support services to our customers, we have two wings within Product Support services:
SUPPORT KPO/BPO

Enterprise Product support is a complex arena with niche skills required to handle trending technologies. We understand the need for such complex problem solving and exemplary Support experience with a proven record to cater various levels of product support and quality assurance. A world class product support organization with Industry best practices and equipped with Industry standard tools.

Consumer Support team provides world class support to different product consumers. Our customers are delighted with the support experience and very happy with agents for their level of product knowledge. We have developed process around customer needs, so following customer at center approach.

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SUPPORT KPO/BPO

Industry Best Practices for Process Improvements:

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BUSINESS PROCESS


Today's business need faster decision making based upon exponential customer data with lesser time to market and competitive market analysis. Terralogic helps to arrive at business decision making easier and faster with structured and unstructured data. Terralogic KPO/ BPO services combine process, analytics and domain knowledge to improve our customer's business.


SUPPORT KPO/BPO

Business Process Outsourcing(BPO) is the outsourcing business duties to a third party in order to save money that can be both back office or front office operations. The front office services are straight to client's interaction and customer support and back office services can be something like finance or HR. Terralogic is involved in this fringe business activities to ensure a 360-degree business solution. We aim at customer satisfaction through our varied services excellence including BPO service.

Knowledge Process Outsourcing (KPO) is another part of BPO. KPO benefits its organization through combined process, analytics and domain knowledge to improve customer's experience. With an exponential growth in the amount of data rendered, business opportunity grows using the same data for strategies involved in KPO. With tremendous growth, Terralogic takes part in the KPO business providing knowledge process outsourcing services involve Customer Analytics, Marketing Analytics, Supply Chain Analytics, and Operations Analytics etc.

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BUSINESS SERVICES


Financial Accounting Services :

  • Accounts receivables, payable and billing outsourcing.
  • Credit and Debits reconciliation.
  • General Ledger.
  • Budgeting, Approvals Workflow management.
  • Balance Sheet preparations and reconciliation.
  • Auditing.
  • Financial statement preparation.
  • Plan vs actuals tracking and controls management.
  • Procurement and Vendors management.
  • Business and Financial Reporting Operational Performance Reporting and MIS Audit and Compliance Management.

Trade lifecycle management

  • End-to-end trade lifecycle support for asset classes across trade capture and enrichment, confirmation, settlements, fails management, collateral management and reporting.
  • Asset servicing.
  • General Ledger.
  • Support for performance measurement, benchmarking, attribution, peer group comparison and compliance monitoring for our clients, to enable informed decision making.
  • Fund accounting.
  • Process trade files, resolve portfolio exceptions, process expenses, publish NAV and create portfolio/fund accounting reporting packages..
  • End-to-end alternative investment operations support client on-boarding, data management, trade processing, portfolio and fund accounting, financial reporting and investor .

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Technology : Wide range of Technology stack as our strength to help customer :

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